Privacy Policy

Introduction

This Privacy Policy explains how Nua Wellness Middle East FZE LLC (“Nua,” “we,” “us”) collects, uses, and protects personal information when you visit nuawellness.ai, take our PCOS quiz, place an order, or interact with our customer support.

We sell dietary supplements through our website and authorized affiliate partners. Some processing is handled by trusted third parties (payment, fulfillment, analytics) listed below.

What We Collect

Account & order data:

• Name, email address, phone number
• Shipping and billing addresses
• Order history and subscription preferences
• Quiz responses (PCOS subtype indicators, lifestyle context)

Payment data:

• We do not store credit card numbers. Payments are processed by Stripe and Digistore24, which are PCI-DSS compliant.
• We receive only a payment confirmation, last-four digits of the card, and transaction reference.

Technical & behavioral data:

• IP address, browser type, device type, operating system
• Pages visited, referrer URL, session duration
• Marketing attribution parameters (UTM tags, affiliate IDs)

How We Use It

• Process your order and ship your supplements
• Manage subscriptions, renewals, and cancellations
• Provide customer support and respond to inquiries
• Personalize quiz results and product recommendations
• Send transactional emails (order confirmation, shipping, renewal reminders)
• Send marketing emails when you opt in (you can unsubscribe at any time)
• Detect fraud and prevent abuse
• Improve site performance and product offerings through aggregated analytics
• Comply with applicable tax, accounting, and regulatory requirements

Third-Party Service Providers

We share data only as necessary with the following processors:

• Stripe — payment processing, fraud detection
• Digistore24 — affiliate payment and order management
• Rocktomic Labs LLC — supplement fulfillment and shipping
• PostHog — product analytics (anonymized where possible)
• Email service providers — transactional and marketing email delivery
• Hosting and infrastructure — Vercel, AWS, or similar cloud providers

We do not sell or rent your personal data. Service providers are contractually bound to process data only for the purposes we specify.

Health-Related Information

Quiz responses about menstrual symptoms, PCOS subtype, or related health concerns are used solely to surface relevant educational content and product information. We do not sell health-related data, do not share it with third-party advertisers, and treat it with elevated care.

We are not a healthcare provider. Quiz results are educational and not a clinical diagnosis. Always consult a licensed healthcare professional before starting any supplement.

Cookies & Tracking

We use first-party and third-party cookies for analytics, attribution, and conversion tracking. See our Cookie Policy for the full list and how to opt out.

Consent

By placing an order, joining our subscription program, or submitting any form on this site, you consent to the processing described in this policy. You can withdraw consent at any time by contacting us — note that this may end an active subscription.

Retention

• Account and transaction records: up to 7 years (tax and regulatory compliance)
• Marketing preferences: until you unsubscribe
• Quiz responses: up to 3 years or until account deletion
• Aggregated analytics: indefinitely (no personal identifiers)

Security

We use industry-standard technical and organizational measures including TLS encryption in transit, encrypted storage at rest, and access controls. No system is fully bulletproof, but we treat data security as a core operational priority.

International Transfers

Nua Wellness is registered in the United Arab Emirates. Our service providers may process data in the United States, the European Union, and other jurisdictions. Where required, we use standard contractual clauses or equivalent safeguards for cross-border transfers.

Your Rights

Subject to applicable law, you may:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to direct marketing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us using the details below. We respond within 30 days.

Children

This site and our products are not intended for individuals under 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor, we will delete it.

Updates

We may revise this policy as our business evolves or as required by law. Material changes will be communicated via email to active subscribers and posted on this page with an updated date.

Contact

For privacy-related questions, data requests, or complaints, reach out to:

Nua Wellness Middle East FZE LLC
Sharjah Publishing City Free Zone, UAE
support@nuawellness.ai